'Help I'm in crisis'

How do I get help in a crisis? 

If you are upset and having thoughts and urges about hurting yourself, or ending your life then stop, take a deep breath and read this page. 

A crisis is any situation in which you feel you need urgent help. For example, you might feel in crisis if:

  • You are having suicidal thoughts and feelings
  • You are having thoughts about harming yourself
  • You have seriously hurt yourself
  • youngminds-logo (1).pngYou have taken more than the recommended amount of tablets (an overdose)

The table below gives some general information on how you can get help in a crisis:

What's happening Ways you can get help
You think you may act on suicidal feelings, or you have seriously harmed yourself
  • You can go to any hospital A&E department and ask for help (if you need to, you can call 999 and ask for an ambulance)
You are feeling extremely distressed, or are experiencing suicidal feelings
  • You can call the Childline on 116 123 (freephone) - they're there to listen to you
  • You can use the 'I need urgent help' tool on the YoungMinds website for more options
  • If you are already in touch with a Child and Adolescent Mental Health Services (CAMHS) , you can contact them and ask how they can support you - they may have a crisis line you can call
  • You might find it helpful to read YoungMinds' information pages on coping with:
You need medical help or advice fast, but it's not an emergency
  • You can contact your GP and make an appointment for as soon as possible

Let someone know you do not feel safe or are struggling (a parent/carer or professional helpline).

NHS Mental Health Triage Service

The Mental Health Triage Team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.

This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis.


  1. There are people who will listen, help and support you through this; it’s ok to ask for help.
  2. Just like stormy weather, strong feelings and urges will pass; it will not always feel this bad.
  3. Thoughts are just thoughts, we do not have to follow them. There are many other ways of managing other than harming yourself.


Hounslow 24/7 open access to mental health services:

Web: Mental health support | Mental health support | London Borough of Hounslow


Hounslow Mind

Hounslow Mind provides a range of services and support to people experiencing, or vulnerable to mental ill health. Hounslow Mind is an independent local provider of high quality mental health services in Hounslow Borough. To make a self-referral or to refer on the behalf of someone else, please contact the following numbers. The service will take your details and offer you an assessment soon after. 

Tel: 020 8571 7454 

Web: Know My Mind – Wellbeing West London


Children and Adolescent Mental Health Services - CAMHS

Provides mental health assessments, therapy and intervention for children, young people up to the age of 18 years and their families or identified carers.

Call 0800 328 4444 and choose Option 2 for CAMHS.
The helpline is open:

  • Monday to Friday from 8am to 11pm                     
  • Weekends and Bank holidays from midday to 8pm

Outside these hours, crisis calls will be passed to an out of hours CAMHS professional. If they're not available to talk straight away, you can arrange a call back.

Tel: 020 8483 2050 - Between 9am – 5pm to contact the Hounslow CAMHS team or your care coordinator (if you are already seeing someone in CAMHS)

Web: Child and adolescent mental health services (CAMHS) :: West London NHS Trust


Chat Health

ChatHealth is a safe, secure and confidential text messaging service that is designed for young people aged 11-19 to easily and anonymously get in touch with one of our school nurses, for confidential advice and support regarding their health. The service is manned by Specialist Community Public Health Nurses who respond to messages within 24 working hours.

Below is the national ChatHealth link where you can select Hounslow and access ChatHealth.

Tel: 07507 333176

Web: Home Page - ChatHealth


Hounslow School Nursing

Hounslow School Nursing is a universal service for children aged 5-19 years old who attend a school in Hounslow, are home schooled in Hounslow, or are not in education but living in Hounslow. 

Below is the link to the school nurse website, to access SN details and referral forms, ChatHealth / The Lancaster model and more infromation.

Tel: 020 3691 1012 - Monday to Friday, 9am – 5pm (excludes bank holidays)

Web: School nursing :: Hounslow & Richmond Community Healthcare (hrch.nhs.uk)

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