Privacy & Legal Policy

Privacy and cookies

Our local trust - Hounslow and Richmond Community Healthcare NHS Trust imposes restrictions on the use of any personal information you provide with the aim of protecting personal data and your privacy.

How we process your personal and confidential data


Under the General Data Protection Regulations, we have a legal duty to protect any information we collect from you. We keep strict security standards, including encryption software, to prevent any unauthorised access to it.

We do not pass on your details to any third party.

Website data

We collect anonymised information or data about you when you use our website.

This includes:

  • questions, queries or feedback you leave, including your email address if you send an email to us
  • your IP address, and details of which version of web browser you used
  • information about how you use the site, using cookies and page tagging techniques to help us improve the website

This helps us to:

  • improve the site by monitoring how you use it
  • respond to any feedback you send us, if you’ve asked us to
  • provide you with information about local services if you want it 

We can’t personally identify you using your data.

Website cookies

How we use cookies 

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, and sometimes provide useful information to the owners of the site. 

There are some cookies necessary to this site functioning, such as interacting with our accessibility toolbar. These cookies will usually remove themselves when you close your browsing session. More information can be found in the ‘Necessary cookies’ section. 

We use some additional cookies, such as Google Analytics, to help us gather information and improve the website. You have the option to deny use of these cookies; more information can be found in the ‘Additional cookies’ section. 

You can find more information on managing and deleting cookies on About Cookies

Necessary cookies 

The following cookies are necessary to our site functioning. 





Persistently records your option regarding additional cookies. 

1 year 


Necessary accessibility cookies 

The following necessary cookies allow the functions within our accessibility toolbar to work optimally. 





Records option regarding additional cookies. 

End of browsing session 


Allows the website (CMS) to record if the user’s font size selection. 

End of browsing session 


Allows the website (CMS) to record the user’s contrast mode selection. 

End of browsing session 


Allows the language of page content to be changed and records the language selected. 

End of browsing session 


Additional cookies 

In order to help us to improve the content, format and structure of this website we record and analyse how visitors use the using Google Analytics. 

You can read Google’s extensive information on data practices in Google Analytics

You can opt-out of Google Analytics on our website by denying additional cookies or by using the Google Analytics Opt-out Browser Add-on





Distinguishes user for Google Analytics. 

2 years 


Distinguishes user for Google Analytics. 

1 day 


Throttles request rate for Google Analytics. 

1 minute 


Persists session state for newer versions of Google Analytics. 

2 years 


Persists session state for older versions of Google Analytics. 

1 minute 


Distinguishes user and session for Google Analytics. 

2 years 


Determines new session or visit for Google Analytics. 

30 minutes 


Determines new session or visit for Google Analytics. 

End of browsing session 


Stores traffic source for Google Analytics. 

6 months 

Captcha cookies 

We use Google reCAPTCHA in order to verify whether or not you are a human when submitting data to the website. Most of the time, this will only be present on pages containing forms. 

Cookie Source Path Purpose Expiry
Google ( /recaptcha Provides risk analysis to Google spam protection.  6 months


Accessibility tools